Refund & Cancellation Policy

We sell professional services, where the cost is our team's time. This policy sets out exactly when you can cancel, what you get back, and how quickly. We have written it to be specific rather than vague, so nobody has to argue about it later.

1. Cooling-off period

You may cancel any order for a full refund within 48 hours of payment, provided we have not yet started work. In practice that means: before the kickoff call has happened and before any audit, account build or creative work has begun.

To cancel, email editoneinternational@gmail.com from the address on the order, with your order number in the subject line.

2. One-time engagements (audits and sprints)

When you cancel	Refund
Within 48 hours, before work starts	100%
After kickoff, before the report is delivered	50%
After the report or readout has been delivered	No refund

3. Monthly retainers

• Onboarding fee: refundable in full within the 48-hour window. Once onboarding work has started it is non-refundable, because it is delivered up front.
• The current month: retainer fees are paid in advance for a month of committed team capacity. Once that month has begun, it is non-refundable — we have already reserved and largely spent the time.
• Future months: always cancellable. Give 30 days' written notice and you will not be billed again. Nothing auto-renews without you being charged, so there is no silent rolling contract to escape.
• The 90-day minimum term: if you cancel inside the minimum term, the remaining months of that term are payable unless we agree otherwise in writing.

4. What is never refundable

• Advertising spend. Your media budget is paid by you directly to OpenAI or another platform. We never hold it, so we cannot refund it. Platform refunds are governed by that platform's own policy.
• Third-party costs we paid on your behalf with your prior approval — stock imagery, licences, specialist tools.
• Work already delivered and accepted.

5. If we do not deliver

If we materially fail to deliver what a package promises, and we cannot put it right within 14 days of you telling us in writing, you are entitled to a pro-rata refund of the fees for the affected period. We would rather fix it than refund it, but the option is yours.

Performance outcomes are explicitly not part of this. As set out in our Terms & Conditions, we do not guarantee rankings, mentions, leads or return on ad spend, and disappointing campaign results are not grounds for a refund of correctly delivered work.

6. How refunds are processed

• Approved refunds are returned through Razorpay to the original payment method. We cannot send a refund to a different card, account or UPI ID.
• We initiate approved refunds within 3 working days of approval.
• Your bank or card issuer then takes a further 5 to 10 working days to credit it. That part is outside our control.
• GST already remitted is refunded in line with prevailing tax rules.
• You will receive email confirmation with the refund reference when it is initiated.

7. Failed and duplicate payments

If money leaves your account but your order still shows as pending or failed, do not pay again. Email us with the order number and the Razorpay payment ID. Failed-transaction amounts are normally auto-reversed by the bank within 5 to 7 working days. Genuine duplicate payments are refunded in full, and we will not wait for you to chase us for it.

8. Chargebacks

Please talk to us before raising a chargeback. We answer refund requests within two working days, and almost every dispute is faster to resolve directly. If a chargeback is raised, we will provide the payment processor with the order record, delivery evidence and correspondence.

9. Contact

Refunds and cancellations: editoneinternational@gmail.com
Phone: +91 9871852545 (Mon-Sat, 10:00-19:00 IST)