Service Delivery Policy
Last updated: Updated 5 September 2026
100% Digital Delivery & Service Fulfillment
Edit One International sells professional digital advertising, AI search optimization, and consulting services. We do not sell or ship physical commodities. All project deliverables are fulfilled digitally via your secure client dashboard, email, and collaborative shared drives.
Standard Delivery Milestones & Timelines
The table below outlines our standard project turnaround times from the moment your order is placed and confirmed.
| Milestone & Deliverable | Fulfillment Timeline | Delivery Mode |
|---|---|---|
|
Order Confirmation & GST Tax Invoice
|
Immediate | Automated Email & Dashboard |
|
Dedicated Account Lead Contact
|
Within 4 Business Hours | Email & Direct WhatsApp |
|
Project Kickoff & Access Handover
|
Within 3 Working Days | Google Meet / Video Briefing |
|
AI Visibility & Search Audit Report
|
Within 7 Working Days | PDF Dossier & Interactive Sheet |
|
Campaign Architecture & Creative Build
|
Within 14 Working Days | Ad Manager Workspace |
|
Campaign Go-Live & Attribution Pixel Active
|
Within 21 Working Days | Live Platform Deployment |
1. Delivery Methods & Storage
All outputs โ including generative engine dossiers, prompt matrices, creative copy decks, and OAIQ pixel integration instructions โ are transmitted electronically. Deliverables are stored securely on encrypted shared drives and retained in your customer account archive for convenient on-demand access.
2. Ongoing Delivery on Retainers
- Continuous weekly algorithmic optimization logged directly to your campaign ledger.
- Monthly executive performance reporting delivered within 5 working days of month-end.
- Strategic advisory calls conducted at the cadence outlined in your service plan.
3. Third-Party Platform Reviews
Ad account verification, token authorizations, and editorial approvals conducted by third-party platforms (such as OpenAI, Microsoft Advertising, or Google) operate under their respective operational turnaround times (typically 3 to 5 business days). We monitor and expedite these workflows on your behalf.
4. Delay Resolution & SLA Rights
If any milestone is delayed due to our internal scheduling, our support team will provide a revised target date within the same working day. Where we fail to fulfill contractual obligations within agreed SLA bounds, our Refund & Cancellation Policy applies.
Need an Update on Your Active Engagement?
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